Support

If you have any issues, please feel free to contact us.

How to Contact Us

For questions about services, bug reports, or any other issues, please use the following contact methods.

Response time:We usually respond within 2 business days.

Inquiries received on weekends and holidays will be addressed on the next business day.

Frequently Asked Questions

How much does the app cost?

Basic features are available for free. For some premium features, please check the pricing plans available within the app.

How do I delete my account?

You can delete your account by going to Settings → Account → Delete Account in the app. Please note that data cannot be recovered after deletion.

Can I back up my data?

Yes, you can create a backup from Settings → Data Management in the app. We recommend regular backups.

The app is not working properly. What should I do?

First, update the app to the latest version. If the problem persists, try reinstalling the app. If it still doesn't improve, please contact support.

I want to send feature requests or feedback.

We greatly appreciate your requests and feedback. Please send them via the contact form or to support@graverse.jp. While we may not be able to fulfill all requests, we will use them as reference for future service improvements.

Still Need Help?

If the FAQ above doesn't solve your issue, please feel free to contact us. Our support team will assist you.